Existing companies & processes are so hardwired to use humans as the basic building block that they must be reconceived to exploit new possibilities. Otherwise, you get absurdities like robotic process automation. This ‘overhang’ also explains why startup ideas fail repeatedly before succeeding & crises can lead to abrupt increases in existing technologies: the “rising water” was held back by levees of local optimums.
- on “Testing the Automation Revolution Hypothesis”, Scholl & Hanson 2019
“Beyond the Productivity Paradox: Computers are the catalyst for bigger changes”, Brynjolfsson & Hitt 1998
“Beyond Computation: Information Technology, Organizational Transformation and Business Performance”/
, Brynjolfsson & Hitt 2000
“Computing Productivity: Firm-Level Evidence”, Brynjolfsson & Hitt 2003